Frequently asked questions
How long will it take to produce my custom suit?
FREE standard shipping is also included in our current prices! Shipping can take approximately one week. Express shipment is available by DHL at a cost of £90 and can take 1-2 days.
How do I get measured for a custom suit?
We offer a self measurement process that can be done easily at the convenience of your own home by downloading our Mass Sports UK Measurement Order form (with attached image of measurement 13A) on our Products Page. The process is quite straightforward as long as you follow the instructions and photos (someone should help you to take the correct measurements). We can assist with this if needed.
Download our custom suit measurement form from our Products page
Fill out the measurement form (you can print, fill out with pen and scan/ take a photo, or use a computer program to do this)- DOUBLE CHECK your measurement recordings*
Send the measurement order form back to us in an email (firstname.lastname@example.org) with ideas for your custom design, or any images of designs you like the look of and the logos you would like on your suit (please try to send us the original vector files of the logos in .ai, .eps, .pdf or a .png format).
Payment: Once we confirm receipt of your measurement order form and your payment is made (you will have the choice to make either a deposit of 40% or full payment upfront) via BACS (bank transfer), your order process begins and we will start your design!
Design: We will send you a design draft (or a couple of options) and we can modify from there until you have your desired suit!
When we have your approval for the final suit design and payment is complete, we will process the order. Sit back and relax!
How much is postage?
Standard shipping is currently FREE! Your suit will be sent directly to your door (or wherever you wish!). Shipping can take approximately one week. Express shipment is available by DHL at a cost of £90 and can take 1-2 days.
What is the difference between kangaroo and cow leather?
Kangaroo leather is stronger than cow therefore less material is used (1.0mm), resulting in a thinner, lighter and stronger suit.