Frequently asked questions

How long will it take to produce my custom suit?


Normal production time is 4-8 weeks from your submission of suit measurements and final approval of suit design, depending on time of year. We are much faster than any of our competitors!
FREE standard shipping is also included in our current prices! Shipping can take approximately one week. Express shipment is available by DHL at a cost of £90 and can take 1-2 days. Please contact us for more info




How do I get measured for a custom suit?


We offer a self measurement process that can be done easily at the convenience of your own home by downloading our Mass Sports UK Measurement Order form (with attached image of measurement 13A) on our Products Page. The process is quite straightforward as long as you follow the instructions and photos (someone should help you to take the correct measurements). We can assist with this if needed. Order Process:

  1. Download our custom suit measurement form from our Products page
  2. Fill out the measurement form (you can print, fill out with pen and scan/ take a photo, or use a computer program to do this)- DOUBLE CHECK your measurement recordings*
  3. Send the measurement order form back to us in an email (masssportsuk@gmail.com) with ideas for your custom design, or any images of designs you like the look of and the logos you would like on your suit (please try to send us the original vector files of the logos in .ai, .eps, .pdf or a .png format).
  4. Payment: Once we confirm receipt of your measurement order form and your payment is made (you will have the choice to make either a deposit of 40% or full payment upfront) via BACS (bank transfer), your order process begins and we will start your design!
  5. Design: We will send you a design draft (or a couple of options) and we can modify from there until you have your desired suit!
  6. When we have your approval for the final suit design and payment is complete, we will process the order. Sit back and relax!
*Mass Sports and Mass Sports UK are not responsible for you providing us with the wrong measurements and there will be no refunds/warranty claims issued if such occurrence arises. If in any case the suit is not as measured, please contact us ASAP. **We are able to include up to three logos on each arm, five logos on the chest and four on the back. Additional logos can be added for a cost of £10 per logo ***We are able to make two suit designs upon receipt of deposit and we can make up to three modifications to a design upon request. For any further modifications, charges will apply. Deposit is non-refundable and covers the time and work of designing suits and processing suit measurements.




How much is postage?


Standard shipping is currently FREE! Your suit will be sent directly to your door (or wherever you wish!). Shipping can take approximately one week. Express shipment is available by DHL at a cost of £90 and can take 1-2 days.




What is the difference between kangaroo and cow leather?


Kangaroo leather is stronger than cow therefore less material is used (1.0mm), resulting in a thinner, lighter and stronger suit. Our cow leather is of the highest quality, so the protection and finish of the suit remains strong, durable and comfortable but is a little heavier (thickness 1.4-1.6mm) Both our Kangaroo and Cow suits are Worn and tested by World Championship riders. Gino Rea, our UK Ambassador races with Cow and Kangaroo suits in the Endurance World Championship and is pleased to use either material.





MASS SPORTS UK

By GR

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